Privacy Policy - Svaggy Delivery Partner

This Privacy Policy describes how CloudEventix Solutions s.r.o. (“Company”, “We”, “Us”) collects, uses, stores and protects information of delivery partners using the Svaggy Delivery Partner Application. By using this app, you agree to the practices described below.

Company Details

Company Name: CloudEventix Solutions s.r.o.
Registration No: 10981284
Registered Office: Na Výsluní 287, 251 66 Mirošovice
Website: https://www.svaggy.com/
Email: info@cloudeventix.com
Phone: +420 778 593 774

1. Information We Collect

1.1 Location Data (Important for Delivery Operations)

Our app collects precise or approximate location data to enable delivery-related features such as:

• Order pickup location identification
• Drop-off navigation & route guidance through maps
• Assigning tasks based on nearest delivery partner location
• Live real-time tracking during order delivery
• Monitoring delivery progress to ensure safety & accuracy
• Route optimization to improve delivery experience

Location is used only when the delivery partner is logged in and actively using the app for delivery purposes. Background location may continue during ongoing orders to support real-time tracking until delivery ends.

1.2 Personal Information

We collect personal details during registration & while using the app:

• Name
• Phone Number
• Email Address
• Profile picture or identity verification documents (if required)

1.3 Device & Usage Information

• Device model, operating system, IP address
• App logs, crash reports, Firebase notification token
• Network & performance analytics

1.4 Delivery & Work-related Information

• Order IDs, pickup & drop locations
• Delivery timestamps & completion status
• Proof of delivery images/signatures if uploaded

1.5 Camera & Storage Access

Used only for uploading delivery proof, profile image, or document verification.

2. How We Use the Information

We use information to:

• Show route & navigation map for delivery
• Track delivery status in real-time
• Assign and manage delivery orders
• Improve service quality & support performance monitoring
• Enable communication with customers & merchants
• Enhance security, fraud prevention and dispute handling

3. Data Sharing

We do not sell or misuse personal or location data. We may share limited information only when necessary for:

• Completing the delivery to customer or merchant
• Payment gateway for settlement (if applicable)
• Navigation/map service providers
• Legal authority if required by law

4. Legal Basis of Processing

• To perform delivery contract with registered delivery partner
• Legitimate operational interest for tracking & verification
• Compliance with tax, legal & accounting regulations
• Consent for marketing communication (if sent)

5. Data Retention

• Account & delivery logs remain as long as account is active
• Billing & financial records kept up to 10 years
• Location history retained as needed for security/verification

6. User Rights

You may request at any time:

• Access to your stored data
• Correction/Update of data
• Account & data deletion
• Restriction of processing
• Withdrawal from promotional messages

Email request to: info@cloudeventix.com

7. Security Measures

We use secure storage, encryption protocols, restricted access & monitoring to protect personal data. However, no digital transmission is 100% risk-free, but high security standards are maintained.

8. Children’s Privacy

This app is not for minors. Delivery partner must be 18+ years old.

9. Policy Updates

We may update this Privacy Policy anytime. Continued app usage means acceptance of updated terms.

10. Contact Information

For queries or data removal requests:
Email: info@cloudeventix.com
Phone: +420 778 593 774
Website: https://www.svaggy.com/